Strategic Planning with Health Consumers NSW

Health Consumers NSW (HCNSW) provide support and training to health consumers working with health services in NSW, as well as working with health services to build and improve their engagement with patients, families and health consumers. COVID-19 saw fundamental changes to the healthcare sector and the team at HCNSW recognised the need to develop a new strategy to effectively position itself for future success and sustainability.

With support Social Impact Hub, HCNSW embarked on a journey of identifying a set of new goals as part of a roadmap that would culminate in a strategic plan to align the organisation and provide them with clear guidance on a way forward, in line with their overarching vision and mission. As part of this work, Health Consumers NSW explored opportunities to diversify its income sources, looking at a range of value-adding services it could provide to the communities it serves whist improving financial sustainability.

Watch the video case study below to find out more.